Returns, Exchange & Refund Policy
Return/Exchange Period
You can return or exchange items purchased from the Iraiva website within 7 days of receipt. The product must remain unused and in its original condition, with all tags and packaging intact. Trying on a product is allowed, but please ensure its condition is preserved.
Exchange Conditions
Exchanges are subject to stock availability and are only permitted for size issues or if the item is defective or damaged on our end. If you wish to exchange your item for a different product, you must return it for store credit and purchase the new item separately.
Exceptions
Customized items altered according to body measurements are not eligible for returns, exchanges, or refunds.
Return Process
All returns must be requested through the official Iraiva process. Our courier partner will only pick up items listed in the return request; any discrepancy will lead to an internal investigation.
Self-Shipped Returns: If you ship a return without officially informing us, it will not be processed.
Steps to Initiate a Return
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Initiate the return on the Iraiva website
- If you're a member, log in and initiate the return request.
- If you checked out as a guest, sign up using the same email address used for the order, then initiate the return request.
- Receive a confirmation email with further instructions.
- Provide defect evidence, if applicable — send images of the defect for review.
- Evidence review — we will review the images, and if they align with our return policy, proceed with the return process.
Refund Policy
No refunds on:
- Items returned not in compliance with the return policy
- Items not preserved in their original condition
- Customized orders (no exchanges, returns, or refunds)
Refund on Order Cancellation
- Prepaid orders: Refunds processed within 5–7 business days. A 5% handling fee (of order value) applies for refunds to the original account/card. Refunds to wallet or store credit are processed within 24 hours at 100% value.
- Cash on Delivery (COD): No refund applicable, as payment was not made in advance.
Refund for Returned Orders
- Once your return is received and inspected, we will notify you by email of approval or rejection.
- COD orders: 100% refund provided as store credit only, redeemable on your next purchase (not redeemable for cash).
- Prepaid orders: Refund to original payment method incurs a 5% handling fee, processed within 5–7 business days. Refunds to wallet/store credit are processed within 24 hours at 100% value.
Notes
- Sale periods: Returns, exchanges, and refunds do not apply during sale periods. Exchanges are only entertained if the product is defective (T&C applied).
- Unforeseen delays: Our fulfillment timeline excludes delays due to natural disasters, wars, calamities, fires, or epidemics. Orders will be processed and dispatched once operations resume. Cancellations or refunds will not be possible in such events.